Photo: Anna Shvets

What is Glance guest used for?

GlanceGuest is a lightweight application that allows unauthenticated visitors to share their screen with authenticated Glance agents. GlanceGuest, available for Windows and Mac, must be downloaded, installed, and invoked for a particular Glance group before the screen sharing session can start.

help.glance.net - Glance Guest User Guide

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For more information on troubleshooting the installation process, see here.

Starting the Session

Sessions start in one of two ways:

Agent-Started: The agent directs the visitor to an agent-specific URL (e.g., agent1.glance.net) where the visitor must enter a code to start the download and installation of GlanceGuest. Sessions started by this method can begin in either gesture-only or remote control mode.

Gesture Only Prompt:

Remote Control Prompt:

Visitor-Started: All visitors navigate to the same group-specific URL to start the download and installation of GlanceGuest. Once this completes, the visitor receives a code that they give to the agent:

During the Session

The following controls are available on the visitor side during the session (from left to right): 10-Square Icon: Allows the visitor to drag the control bar around on their screen. Pause/Resume(Single Screen Icon): Toggles Screen Share on and off. When turned off, the border disappears from the visitor’s screen and the visitor sees a message saying: The agent sees: Remote Control (Mouse Icon): Allows the visitor to toggle the session into and out of remote control mode. When in remote control mode, any agent with remote control privileges may control the visitor’s computer. Agents without remote control privileges will not be able to control or gesture when in this mode.

The visitor may immediately take back control temporarily by moving their mouse.

The visitor can end remote control mode at any time by clicking the mouse icon again. Switch Display (Multi-Screen Icon): Clicking this icon brings up a drop down list of all connected displays. The user can then switch the screen share to a different display as desired. If the visitor has only one display, this icon is omitted. Hang-up Button (End Session): Allows the visitor to end the session.

After the Session

When the session ends, the visitor will see the following message:

Using the Extension

To avoid having to download/install GlanceGuest during subsequent sessions, it is recommended that the visitor install the Glance extensions available on the session start page: This extension, as well the latest version of the GlanceGuest application, is available here.

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